Skype Users Manual

Getting started with IM, presence, and contacts? Want to learn how to set up Lync for calls and Lync meetings? Schedule, join, or share during a Lync meeting? The following guides can help. Download and print these brief guides to use as a desk-side reference. Each guide describes important features and provides step-by-step instructions to help you become a Lync expert fast.

  1. Skype For Business Tutorial Pdf
  2. Skype User Guide 2017

Customers in Skype for Business deployments should only use software releases that have been qualified by Microsoft or the maintenance releases built on a qualified release. Microsoft qualification may fall behind Polycom Generally Available dates for UC Software, hence we request customers to check whether a release has been qualified before. Using Skype: For Beginners! Created at Waverley C@P waverleycommunity.ca. Introduction. Welcome to the quick and easy tutorial guide to using Skype. In this tutorial you will learn how to create a skype account, how to find/ add friends & family, and how to voice call, video call and message them.

Customers in Skype for Business deployments should only use software releases that have been qualified by Microsoft or the maintenance releases built on a qualified release. Microsoft qualification may fall behind Polycom Generally Available dates for UC Software, hence we request customers to check whether a release has been qualified before. Outlook.com, OneDrive, Messenger, Skype, or Windows Phone—you already have a Microsoft account (it's the email address you use to sign in). If you don’t have a Microsoft account, setup can create one for you using any email address. To learn about the benefits of using a Microsoft account, see All about accounts on Surface.com. May 22, 2012  skype guide user manual Products and names mentioned are the property of their respective owners. PDF Owner Manuals and User Guides are NOT affiliated with the products and/or names mentioned in this site. This site consists of a compilation of public information available on. Skype is a free piece of communication software which uses VoIP (Voice over Internet Protocol) technology to allow users to make free video and voice calls, send instant messages and share files with other Skype users. This makes it an ideal solution to supervision of students who are not regularly in attendance on campus. Skype User Guide.

Lync provides IM, online meetings, availability information, and audio and video calling at work and while on the go. It’s part of Office 365, a subscription, cloud-based service that gives you secure anywhere-access to Office applications, including Lync. In Office 365, Lync data—contacts, presence (availability) information, conversation history, and so on—is stored online. You can access it from your work computer, any computer—such as your home computer, a friend’s computer, or a public computer—or a supported cell phone.

Other resources that might interest you include:

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This is deployment guide will help you deploy Skype for Business Online IP phones.

In all types of businesses, having a phone number allows users to make and get voice calls, and it is an important requirement to do business. Users who have phone numbers will be able to make voice calls across all Skype for Business devices including IP phones, PCs, and mobile devices. You can learn more about Skype for Business IP phones by reading Getting phones for Skype for Business Online.

Deployment steps for IP phones

Step 1 - Download the manufacturer's administrator guides and phone manuals

Before you get started, it's a good idea to download the phone manufacturer's administration guides and phone user manuals.

  • For Polycom phones, see the Polycom Deployment Guide.

  • For Yealink phones, see Yealink Skype for Business HD SIP Phones Solution.

  • For AudioCodes phones, see the Audiocodes Provisioning Management Guide.

Step 2 - Make sure you're purchasing or migrating a Skype for Business Supported IP phone and firmware

A Skype for Business Online supported phone and firmware is compatible for Skype for Business Server as well, but the opposite isn't always true. To make sure you are buying or provisioning a supported phone and firmware, see Getting phones for Skype for Business Online.

Step 3 - Checking that the right firmware is installed and update the firmware if required

Skype For Business Tutorial Pdf

Check the firmware version on your phones. For:

  • Polycom VVX phones, go to Settings > Status > Platform > Application > Main.

  • Yealink phones, go to Status on the main phone screen.

  • AudioCodes phones, go to Menu > Device Status > Firmware version from the start screen.

    Note

    For remote access to phone details, refer to manufacturer administration guides. See the links above for the user guides and phone manuals.

  • Lync Phone Edition (LPE) phones, go to Menu > System Information from the start screen.

Step 4 - Device Update Considerations

Note

Polycom firmware prior to 5.5.1.X had a manufacturer-specific device-lock mechanism that is replaced with a Skype for Business implementation 'Phone-Lock.' Upgrading a phone from 5.4.X.X that was secured with 'Device-Lock' to 5.5.1.X with 'Phone-Lock' won't inherit the PIN code from 'Device-Lock,' which can leave the phone unsecured. Users who have activated 'Device-Lock' need to enable the following Polycom Device Profile parameter to give users control of time of upgrade (lync.deviceUpdate.popUpSK.enabled=1).

Firmware updates are managed by the Skype for Business Service. Every Skype for Business certified phone's firmware is uploaded to the Skype for Business Update server, and device update is enabled on all phones by default. Depending on the inactivity time on the phone and polling intervals, phones will automatically download and install the latest certified builds. You can disable the device update settings by using the Set-CsIPPhonePolicy cmdlet and setting the EnableDeviceUpdate parameter to false.

When a new firmware is available and ready for download and install, the phone will notify the user. Polycom phones will notify the user and provide them with an option to Update or Postpone.

For a Polycom phone, you can update the firmware on the phone by selecting SwUpdate.

You can also choose to manage firmware updates using a partner provisioning system. For partner provisioning system management including advanced phone customization, refer to manufacturer administration guides.

Caution

Make sure to have a single device update authority (In-band device update or a third-party provisioning server) to avoid update loops.

Step 5 - Configuration and infrastructure phone settings

You can set up the most commonly used phone options and policies using Skype for Business In-band management Windows PowerShell cmdlets. See Set-CsIPPhonePolicy for details of those parameters and settings.

Manual

For network infrastructure planning, see Skype Operations Framework.

Step 6 - Preparing for users to sign in

To enable users to successfully sign in to a Skype for Business Online phone and make calls, you need to make sure users are assigned the correct licenses. At a minimum, you will need to assign a Phone System license and a Calling Plan. For additional information, you can see Skype for Business and Microsoft Teams add-on licensing and Assign Skype for Business and Microsoft Teams licenses.

You can find out more about Calling Plans by reading Phone System and Calling Plans

  • Sign-in options that are available for Online users are:

    • Users with Polycom VVX 5XX/6XX phones will see:

    • Users with Yealink T48G/T46G phones will see:

      For details on sign-in options supported by the manufacturer, see Getting phones for Skype for Business Online.

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  • User ID Using the phone's keypad or on-screen keyboard (if available), users can use their organization's user name and password to sign in to the phone. For example, they should use the UPN format like amosm@contoso.com for their user name.

    Note

    PIN authentication isn't supported for Skype for Business Online for LPE and Partner IP phones.

  • Using a PC When Better Together over Ethernet (BToE) software is installed on user's PC and enabled, users can log in to their phones using the authentication window on their Windows Skype for Business App. See Step 7 (optional) - If you have device pairing and Better Together over Ethernet (BToE) for other information.

    Note

    Users are required to use their organization's user name and password to sign in to the phone. For example, they should use the UPN format like amosm@contoso.com for their user name.

  • Using a Web Sign-in: This is a new way for Online users to authenticate using a standard web browser. Users will be provided with a set of instructions to follow when they use a browser to sign in.

    • Users with Polycom VVX 5XX/6XX phones will see:

    • Users with Yealink T48G/T46G phones will see:

      The code that is generated will expire in 15 minutes. When it expires, the user will have to click Retry or OK to generate a new code, depending on the phone.

    • Users with Polycom VVX 5XX/6XX phones will see:

    • Users with Yealink T48G/T46G phones will see:

      Using a browser, navigate to the address displayed on the phone and enter your Skype for Business username.

      Enter the code shown on the phone.

      Verify that the site shows '[Phone Manufacturer name] Skype for Business Certified Phone,' and click Continue.

      Click the user's credentials or click Use another account:

      When the following page is displayed, it is safe to close the browser.

      Note

      LPE phones for Skype for Business Online support sign-in through USB tethering only.

  • Supported deployments The table below shows the supported authentication types for the currently supported deployment models including Exchange Integration, Modern authentication with Multi-factor Authentication (MFA), and Skype for Business Online and on-premises.

Skype for Business
Exchange
Phone Sign-In method
Skype for Business access
Exchange Access with Modern Auth and MFA disabled
Exchange Access with Modern Auth and MFA enabled
Online
Online
Web Sign-in
Yes
Yes
Yes
Online
Online
Username/Password
Yes
Yes
No
Online
On-premises
Web Sign-in
Yes
No
No
Online
On-Premises
Username/Password
Yes
Yes
No
On-premises
Online/On-Premises
PIN Authentication
Yes
No
No
On-premises
Online/On-Premises
Username/Password
Yes
Yes
N/A
On-premises
Online/On-Premises
Sign-in via PC (BTOE)
Yes
Yes
N/A
  • Phone features The feature set may vary slightly based on the IP phone partner. For the complete feature set and for more information on the features for each phone manufacturer, see Getting phones for Skype for Business Online.

  • Phone-Lock is a recently introduced feature in Skype for Business certified phones that is used to secure a phone. If enabled, users will be asked to create a PIN upon successful authentication. Once created, phones will lock when the idle-timeout that you define expires, a user manually locks their phone, or they sync their phone-lock with their PC lock using Phone Pairing. If the phone-lock PIN is entered wrong several times, the phone will either sign the user out or require an administrator's code to unlock the phone, but this will vary depending on the phone partner. The user's PIN should be between 6 and 15 digits.

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    You can disable Phone-Lock for your organization (which is enabled by default), change the idle-timeout, and choose whether users can make phone calls while they are locked or not using inband-settings. See Set-CsUCPhoneConfiguration for more details on those settings.

Step 7 (optional) - If you have device pairing and Better Together over Ethernet (BToE)

BToE is a phone paining mechanism for Partner IP phones that pairs a user's phone with their Windows Skype for Business app. BToE enables users to:

  • Sign in to their IP phone using their Skype for Business desktop app (using a PC)

  • Synchronize Phone-Lock with PC lock

  • Click to call

Skype business user manual

BToE can be configured to operate in two modes: Auto (default) and Manual . It can also be enabled (default)/disabled for users using Skype for Business in-band settings. When operating in Manual mode, users will have to take an additional step to pair their phone with their Windows app.

To deploy BToE to users

Users
  1. Connect their PC to their phone using the PC port.

  2. Download and install the latest BToE software from the manufacturer website from the links below. For a better user experience, you can distribute and install the BToE software using an admin distribution solution such as System Center Configuration Manager (SCCM). For help using SCCM, See Packages and programs in System Center Configuration Manager.

  3. The server setting for BToE is set to Enabled and Auto mode by default. To change those settings, see Set-CsIPPhonePolicy.

Note

BToE isn't currently supported on Mac and VDI platforms.

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Skype User Guide 2017

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